Spoštovani gostje,
obveščamo vas o varnostnem incidentu pri našem zunanjem ponudniku sistema za upravljanje spletnih rezervacij. Prišlo je do nepooblaščenega dostopa do podatkov, povezanih z rezervacijami gostov. Med morebitno prizadetimi podatki so lahko osebni in kontaktni podatki gosta ter informacije o rezervaciji.
Zaradi incidenta obstaja povečano tveganje za poskuse prevare in spletnega ribarjenja (phishing) prek SMS sporočil, elektronske pošte, telefonskih klicev in drugih komunikacijskih kanalov (npr. WhatsApp).
Storilci se lahko lažno predstavljajo kot hotel ali ponudnik rezervacijskega sistema ter vas pozivajo k potrditvi rezervacije, dodatnemu plačilu ali vnosu osebnih in plačilnih podatkov prek povezave.
Takšna sporočila ali klici so lahko lažni.
Prosimo vas:
ne klikajte povezav v sumljivih sporočilih,
ne vnašajte osebnih podatkov ali podatkov plačilne kartice,
v primeru sumljivega klica pogovor prekinite,
pred kakršnimkoli plačilom ali spremembo rezervacije preverite zahtevo neposredno pri nas.
Če niste prepričani ali je sporočilo pristno, nas pokličite na 03 78 08 110.
Če ste že posredovali podatke plačilne kartice prek sumljive povezave, nemudoma obvestite svojo banko.
O dogodku smo obvestili pristojne službe in sprejeli navodila za goste ter aktivno sodelujemo z našim zunanji ponudnik.
Za vprašanja v zvezi z vašo rezervacijo ali osebnimi podatki se lahko obrnete na našo pooblaščeno osebo za varstvo podatkov: info@terme-dobrna.si
Hvala za razumevanje in previdnost.
Terme Dobrna
Important Security Notice
Dear guests,
We would like to inform you of a security incident involving our external provider of the online reservation management system. Unauthorized access occurred to data related to guest reservations. The potentially affected data may include guests’ personal and contact details, as well as reservation information.
Due to this incident, there is an increased risk of fraud attempts and phishing via SMS messages, email, phone calls, and other communication channels, such as WhatsApp.
The perpetrators may falsely present themselves as the hotel or as the reservation system provider and ask you to confirm your reservation, make an additional payment, or enter personal and payment card details via a link.
Such messages or calls may be fraudulent.
Please:
Do not click on links in suspicious messages,
Do not enter your personal details or payment card information,
End the call if you receive a suspicious phone call,
Before making any payment or changing your reservation, verify the request directly with us.
If you are unsure whether a message is genuine, please call us on +386 3 78 08 110.
If you have already provided your payment card details via a suspicious link, please notify your bank immediately.
We have informed the competent authorities about the incident, prepared instructions for guests and are actively cooperating with our external provider.
For any questions regarding your reservation or personal data, you can contact our Data Protection Officer at: info@terme-dobrna.si
Thank you for your understanding and caution.
Terme Dobrna
